What we will do

In 2020-23 we will work with our clients and families to:

Address gaps in the market where other providers are unwilling to offer services, especially in support of those with complex and behavioural support needs,
Speak boldly about the quality and standards participants and families are entitled to,
We see the importance of early intervention and of involving and supporting the whole family,
Work towards goals and measure outcomes to ensure each person gets the most benefit from their NDIS funding.

Expand supports for families and carers,
Establish our Community and Participant Reference Groups to build understanding of need and create shared solutions,
Build partnerships with businesses, individuals and groups who share our passion for equality and evidence-based practice,
Offer new services that allow people with disability to learn, test and try their skills.
Build knowledge in communities to enrich understanding of people with disabilities.

We will also focus internally to:

Remain an employer of choice, offering organisation-wide flexibility to bring to bear the skills and passion of our staff,
Invest in leadership skills,
Invest in skill building to ensure contemporary practice in all areas of support,
Enhance our accountability to clients through transparent performance and consistent outcome reporting.

Be responsive to the needs of our clients as they navigate change,
Drive a range of corporate effectiveness measures,
Refresh our structural and governance approaches,
Seek new and different partnerships to expand our great skills to other activities.

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